Return & Exchange Policy

At Dzieci, we want you to love every piece you choose. If something isn’t quite right, our return and exchange process is simple and stress-free.

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Eligibility for Returns

We accept returns on full-priced items within 14 days of receiving your order.

To qualify for a return:

Items must be unused, unworn and unwashed

All original tags and packaging must be intact

A proof of purchase is required

Refunds are issued to the original payment method once the item is received and inspected.

Please note: Shipping costs are non-refundable.

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Exchanges

We offer exchanges for different sizes or styles, depending on availability.

To request an exchange:

Returned items must meet the eligibility criteria above

Return shipping costs are covered by the customer unless the item is faulty

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Faulty or Incorrect Items

If you receive a product that is damaged, faulty, or incorrect, please contact us within 7 days of delivery.

Include clear photos so we can resolve the issue quickly.

Faulty/incorrect items will be replaced or refunded at no cost to you.

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Non-Returnable Items

For hygiene and safety reasons, we cannot accept returns on the following:

Teethers & pacifier clips

Hair accessories (bows, headbands, scrunchies)

Custom or personalised items

Sale or clearance items (unless faulty)

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Market Purchases

Items purchased at market stalls can be returned or exchanged by contacting us directly with proof of purchase.

All standard return conditions apply.

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How to Start a Return

Email us at [insert your email] with:

Your order number

The item you wish to return or exchange

The reason fo

r the return

Photos (if the item is faulty)

We’ll guide you through the next steps.